Thank you for choosing HiGalen, an advanced Electronic Medical Records (EMR) solution by Aartas Care Private Limited. We are committed to streamlining your healthcare operations through AI powered solutions, ensuring efficient communication while safeguarding your privacy. 

​

Scope 

HiGalen is designed to enhance patient care by enabling AI powered EMR solutions and secure messaging with real-time information exchange between healthcare professionals and patients. By leveraging WhatsApp integration, our platform simplifies appointment scheduling, prescription sharing, medical document sharing, test result notifications, and follow-up reminders—all while maintaining compliance with data protection regulations. 

By using our platform, you agree to this Privacy Policy. If you do not agree, your access to certain services may be restricted. By clicking "agree" or providing your personal information, you consent to our data practices as outlined below. 

Updates to This Policy 

We may update this Privacy Policy from time to time based on evolving regulations or technological advancements. Any significant changes will be communicated to you. We encourage you to review this policy periodically to stay informed about how your data is managed. 

Personal Information We Collect 

We collect personal information necessary to provide and enhance our services. This includes: 

Name, contact details, and demographic information. 

Medical history, prescriptions, and treatment records. 

WhatsApp interactions related to healthcare services (e.g., appointment reminders, consultation updates, and medication alerts). 

Any additional information required for regulatory compliance and security. 

How We Use Your Information 

We use your data to: 

Enhance patient care – Facilitate doctor-patient communication via WhatsApp for scheduling, prescription management, and follow-up care. 

Improve operational efficiency – Automate notifications, reduce wait times, and streamline workflows. 

Ensure compliance – Maintain adherence to HIPAA, GDPR, and other healthcare data protection regulations. 

Provide technical support – Address queries and troubleshoot issues related to EMR functionality. 

Prevent unauthorized access – Implement security measures to protect patient data from breaches or misuse. 

Send health-related notifications – Notify you of new services, features, and relevant medical updates (with your consent). 

Data Sharing & Security 

Your information is shared only as necessary to provide healthcare services efficiently. This includes: 

Healthcare Providers – Sharing necessary details with doctors, specialists, or hospitals involved in your treatment. 

Authorized Third-Party Services – Securely integrating with WhatsApp for communication purposes. 

Regulatory Compliance – Disclosing information where required by law. 

We implement industry-standard encryption and security protocols to protect your personal and medical data. WhatsApp communication within our platform follows strict security measures, ensuring sensitive information remains confidential. 

Your Rights & Contact Information 

You have the right to access, correct, or delete your personal data upon request. For any privacy concerns, please contact our Data Protection Officer, Vikas Natekar, at info@higalen.com. 

By continuing to use HiGalen, you acknowledge that our WhatsApp-integrated EMR solution enhances your healthcare experience while maintaining the highest privacy standards. We appreciate your trust in us as we work towards a more connected and efficient healthcare system.